Shipping and Delivery Policy
Last update September 20, 2019
This is a Shipping and Delivery Policy for Noble Soap Co./ Noble Soap GmbH (“we” and “us”). Noble Soap Co./ Noble Soap GmbH is the operator of noblesoap.com, noblesoap.net, noblesoap.org, noblesoap.eu, syriasoap.com, syriansoap.com, all redirected to https://noblesoap.com. By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time and due to the characteristics of our products being natural and handmade so there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
And the final shown price will show the shipping cost to the customer.
Noble Soap will accept returns as long as they are postmarked within 30 days of the purchase date and all items are returned to us in original packaging, unused and not opened since it’s a personal hygiene and care products.
For further information please read the Return Policy.
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 4 -9 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 30 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Noble Soap will ship to P.O. box addresses using postal services only.
4.6 Military Address Shipping
We are unable to ship to military addresses using our courier services.
4.7 Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please submit an enquiry at https://noblesoap.com/contact/
Personal and Shipment Details with our shipping partners and GDPR
By buying our products and using the shipment services provided on noblesoap.com through one of our partners:
Österreichische Post AG
You authorize us to represent you in contractual relationship with our earlier mentioned shipping partners, which deals with shipping products or providing services in which personal data of data subjects are processed. This is translated in a corresponding contract (order processing contract) between us and our shipping partners and by shipping with noblesoap.com you give us the right to process that contract, deal, store and share your personal and order data with our partners to assure the shipping service.