Return & Cancellation Policy
Last update June 5, 2020
Thank you for your purchase. We believe that your choice of our natural beauty care selection will satisfy your both needs and wishes considering the ultimate social and environmental impact our products have. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return & Cancelation policy.
This is a Return Policy for Noble Soap Co./ Noble Soap GmbH accessible through noblesoap.com, noblesoap.net, noblesoap.org, noblesoap.eu, syriasoap.com, syriansoap.com, all redirected to https://noblesoap.com.
Consumers have a right of withdrawal in accordance with the following stipulation, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel the contract related to your buy within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us (Noble Soap GmbH, Grangasse 4 / 5A, 1150 Vienna, Austria, Tel .: +43 67 67 67 1111, email: [email protected]) by means of a clear statement (e.g. A letter sent by post or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you withdraw from this contract, we have made all payments to you that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase.
sale items are FINAL SALE and cannot be returned
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
B. Withdrawal form
If you want to cancel the contract, please fill out the following form: